Entergy Sucks Customer Reviews and Feedback
Entergy Corporation is a Fortune 500 integrated energy company engaged primarily in electric power production and retail distribution operations in the Deep South of the United States. Entergy is headquartered in New Orleans, Louisiana, and generates and distributes electric power to 2.9 million customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of $11 billion and employs more than 13,000 people.
A customer they lost talks about "The Entergy gas service sucks. Gas was turned off on a Friday afternoon. Guy didn't knock or tag door. I didn't realize the gas was off until 10pm. Went online paid multiple extra charges to have it turned back on. I wasn't at home for 1 hour Saturday morning and the guy showed up. This time he left a door tag. I got home 5 minutes after he left. I called as soon as I got home and was told that I would have to wait until Monday and take the day off to get my gas turned on. I talked to a rep and her supervisor on the phone and Entergy workers don't care.
Current Employee - Lineman says"Bullying, harassment, retaliation, don’t follow own rules, not supportive of military"
Former Employee - Senior Financial Analyst says"Non-operational which includes the Corporate, some of the C Suite executives , HR , Corp finance, Corp Dev, Investor Relations etc are somewhere between bad to worse. If not for the operational folks and a strong set of regulatory attorneys this company would have gone down the drain."
Former Employee - Anonymous Employee says"favortism, old out dated processes with no foundation, not open to change but they ask for your ideas, numerous IT issues constantly, safety is not the best, alot of redundant work and efforts, unorganized with no reporting structure and high turnover rate and the culture is heavy"
Former Employee - Anonymous Employee says".17 cent a meter no matter how many I read in a day no sir"
Current Employee - Anonymous Employee says"Always a reason for no pay raise"
Former Employee - Anonymous Employee says"Work-life balance was non-existent Company cared very little for its employees Employed technology from the stone age with little motivation to upgrade Very old school Not innovative Will work you like a dog and treat you like one too"
Current Employee - Lighting Sales Representative says"There is an internal problem with operations. You will manage e every job from beginning to end. The job is not for those who are not go-getters."
Current Employee - Senior Nuclear Operator says"Company has little care over employees, their goals are to simply generate as much revenue as possible."
Former Employee - Systems Engineer says"Politics, cliques, no support from your supervision, invasive intrusion into your personal life, management that can't do your job, but can tell you how to do it. Corporate motto is "The Power of People" should be "Power on the Backs of its People""
Current Employee - Anonymous Employee says"Uncertainty in the future of the company; revolving door of new hires; raises/promotions are not based on merit, but who you know to open a position for you; Inadequately trained supervisors; upper management has no clue about their employees, nor shown any interest in getting to know them; lack of communication from upper management & Supervisors with their employees; unprofessional supervisors who lack leadership skills and initiative; little opportunity for growth; IT help desk is now horrible after being outsourced"
Security Officer (Former Employee) says"Whatever you do, don't work for this company. The home/work balance is horrendous with mandatory overtime always happening. Management will throw you under the bus the first chance they get and corporate does nothing to fix any of the issues. The only thing this company cares about is what their stock holders opinions are and where they can cut corners to make more money. Safety is a joke and the only rewards you get for all your hard work are pizza parties and more overtime. Avoid at all costs."
Work Management (Former Employee) says"Blame employees for management and Operational errors. Promoted a false culture. Did not treat co-workers fairly. Half the staff in one department quit in a single month. Not worth the headache or pay."
Customer Service Representative (Former Employee) says"Overall, we as representatives had to take too much of a bluntly disrespectful customers. I was called a racial slur on the phone calls on the regular bases and we were not allowed to disconnect calls when needed!"
CCR (Current Employee) says"this is one of the worst places that i've ever worked. You are expected to endure stressful training for weeks.Then 2 weeks after training were told the company that just hired us are not renewing their contract, so we have until April with the company. Very bad business"
Customer Service Representative (Current Employee) says"If it sounds too good to be true, it usually is. During the hiring process, promises were made that were not kept. No paid time off. No holiday pay after being told we would get them. No pay raises EVER. 2 weeks ago the whole company was short on payroll. No one got paid their expected hours regular hours work or overtime. Managements response was they didn’t know if or when we would get paid. Also commented that we should plan for episodes like this.... I’m sorry I didn’t know I needed to plan on not getting paid for hours I worked for. It wasn’t until the news crew contacted them that an update was sent out to employees.Free crushed iceEverything else"
Project Coordinator (Former Employee) says"Stationed at an Entergy facility for decommissioning of the facility. Therefore, I am not in a position to give an opinion of the pros and cons working for this company.NoneNone"
Don't want to say. (Former Employee) says"It's an old school organization. They refuse to move into the 21st century. Glad to be gone. I hope no one else falls into this death trap of a job. There is ZERO work life balance. Get ready to work 24/7noneover worked and underpaid."
Account Service Manager (Former Employee) says"This company treated people very poorly. they would withhold wages and service different communities improperly. They have experienced law suites from which caused a lot of people to leave the company."
Member Service Representative (Former Employee) says"Entergy gave me my start working in call centers but there is no room for advancement they have their picks and chooses. Managers are always in huddles whispering."
Storekeeper ov2 yrs. (Current Employee) says"If you don't know how to politic your way through the system then you may find yourself stuck in a rut.no commentno comment"
Management (Current Employee) says"Senior Managers at this company are usually external and are considered above reproach when they act unethically on their way to the next Manager/Director position. In my 2 years here after 20+ years at two other nuclear facilities I have witnessed more unethical and disrespectful Senior Leadership behavior go unchecked here than ever before."
Customer Service Represenative (Former Employee) says"If you're looking for a paycheck ,cool job, but security and management that understands you this place is not it . Horrible jobnoneeverything"
Sr. Drafter (Former Employee) says"I loved my job and my co-workers. The work was pretty easy and the pay was OK, except when you had to work 16-20 hours a day during a storm and forget about your family. We received a 1% - 2% yearly raise during the past 10 years. I was told to go to school to get promoted and did from 2003 - 2005. After I graduated, it took 7 years to get my promotion and I had to leave my group to get it. I was given the work of my promotion during those 7 years but was NOT paid for it or given the title. I tried calling HR and the hotline to get help and was given the run-around every time. They called my supervisor as soon as I got off the phone with them and told him everything I said. They asked me why I didn't go to him with this issue and I told them I have for years and it has gotten me nowhere. I'm tired of waiting. Last December they let go of 800 workers. I had 15 years and was let go when they had people who were retiring in months that were kept on instead of bridging them for early retirement. Don't work for these idiots!good co-workersmanager was worthless, lied too much, and promised things he could not deliver to get work from you"
Sr. Consultant (Current Employee) says"Management is very biased, too much of blame job and we were kept in dark on what is going on. No feedback given on your work nor proper directions is provided. Very adhoc, no proper planning. Workforce retention is very low."
Account Manager (Current Employee) says"This is definitely a last resort job! The managment are horrible, they do not hold thenselves accountable for any mistakes that they make. I NEVER worked at such an unorganized place in my life. I have been in utiliies for 5+ years, the augusta site is by far the worst! Hey, try it for yourself you will see!"
CSR - Customer Service Representative (Former Employee) says"They claim to work with you and they life happens don’t get sick and have proof that doesn’t matter to them fired me and my wife because she has cancer and other issues and I wanted to accommodate her at her appointments and had proper documentation"
Paralegal (Former Employee) says"Working for this company is only beneficial if you grew up in a swanky neighborhood and went to private school and can travel the world. Not diverse at all."
Operations (Current Employee) says"Currently operates the three worst ran (INPO Column 4) nuclear stations in the country which demonstrates their lack of commitment to nuclear safety.unsafe work environment"
Engineering Associate (Former Employee) says"I made jobs for the guys in the bucket trucks to replace rotten poles, add new customers, re-route lines for roads, replace broken poles hit by the public, etc. Quite a few times I had people on a fixed income ask about moving a pole so they could get a loved one out of a vehicle who is now in a wheelchair and I must tell tell them it cost thousands of dollars. At the same time big businesses get away with damaging lines that cost over $50,000 to repair and pay nothing because they give a director some tickets to see free shows. Or a private school that pays nothing because the CEO's children attend that school. Then say they are not making enough money and must lay off 800 people?Pay only.If you're not in the click, you're not welcome and treated like dirt."
Operations Coordinator (Former Employee) says"Too much micromanagement but corporate. Corporate management likes to make all the decisions for the field. Too much emphasis on safety as long as it doesn’t cost the companyFlexible work hoursToo much emphasis on safety"
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hayley_benoit says"Entergy is really pissing me off?"
In The News
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The Motley Fool reports"Entergy Corp (ETR) Q2 2020 Earnings Call Transcript"